Uber, you sly dog. Hiding something potentially useful for Uber drivers and riders. While Uber is trying to keep everyone more secure when using their services, they have a certain phone number hidden from you in case of emergencies.
The Uber emergency hotline number has been available since October of last year in 22 cities according to Inc. Of course, Uber being Uber, they didn’t tell anyone how to get to it up until now, five months later. Uber is stating this hotline is more of a “pilot program” and won’t specify as to which cities it’s being tested in. No word has been said if Uber plans on adding other cities to their list or when it’ll essentially come out of beta phase. Uber wants to see how easily their users can “find” the number on their own. Of course, if no one knows where it is, they can’t find it on their own.
As I mentioned above, the hotline is going to be used for emergencies, but not the same type of emergencies that would involve the police or an ambulance. In a nut shell, the number will allow either the driver or the rider to reach one of the Uber call centers (one in Chicago, Illinois and the other in Phoenix, Arizona) and someone will be available at all hours of the day. An example of an emergency would be if the rider needed to make a complaint about the driver or vice versa or maybe the rider left something in the vehicle, they would call the hidden number and speak to a rep.
Glad to see Uber taking security measures on their employees and customers, but not making a hotline number easy to find doesn’t help anyone. What are your thoughts about Uber hiding something from users? If you’ve found the number, have you used it yet? Let us know by leaving your comments down below or on Google+, Facebook, or Twitter.