Samsung COO Tim Baxter issues video apology over Note7

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Safety recalls aren’t only important for your own safety but the safety of those around you and we encourage you to comply with the recall and return as soon as possible.

The Samsung Galaxy Note7 is easily the most covered smartphone of 2016 and not for reasons Samsung is proud of. By now everyone on the planet is aware of the Samsung Note7 recall and the battery issues they’ve had. Samsung COO Tim Baxter took to video to issue an apology to consumers over the unfortunate issue their flagship device has been having. Honestly, Samsung has handled this situation really well and have done everything I believe they should have. While the situation is indeed a bad blow to Samsung’s image to consumers, I think there can be some forgiveness in the rapid response they’ve given to the situation. Check out the video below from Tim Baxter.

The CPSC in the U.S. has issued a formal recall of the Samsung Galaxy Note7 and Baxter says about 130,000 have been exchanged or refunded already. That leaves a lot more still out in the wild and the government and Samsung are both encouraging users to shut down and discontinue use of the phone and return it. It’s really simple to find out if your version of the Note7 is affected by the recall. Simply visit this page and enter the phones IMEI number and you will be instantly notified if your device is in the bad batch.

Safety recalls aren’t only important for your own safety but the safety of those around you and we encourage you to comply with the recall and return as soon as possible.

  Source: Computerworld
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