The Samsung Note7 is probably going to go down as the most infamous smartphone in history, and that’s not good for Samsung. The Samsung Note7 has been plagued with issues just weeks after its release, prompting recalls and apologies. Now all four major wireless carriers in the United States are allowing customers to return the Samsung Note7 and exchange it for any other device they would like, which is really kind of a huge deal. In the interest of safety the carriers made this move on reports of users’ replacement Note7 devices also overheating or exploding.
Now there are reports that U.S. carriers will not only be accepting returns of the Note7 for another device, but AT&T may also end sales of the Samsung Note7 altogether. AT&T was one of the first carriers to take returns and replace the device with an alternate device. The other three carriers have yet to mention ending sales of the Note7, but they did follow AT&T’s lead in replacing with alternate devices so they may join AT&T in this effort as well.
AT&T’s move would be a further blow to Samsung. The wireless carrier is the third-biggest customer of the South Korean company, according to estimates compiled by Bloomberg. Samsung is already facing a bill that analysts estimate stretches into billions of dollars for the recall of 2.5 million Note 7 phones that it announced last month. Samsung said in a statement posted on its website that it understands the concern of the carriers and consumers over the newly released replacement Note 7 devices and the company will share findings as soon as possible.
It’s not like Samsung is hurting for cash, but the size of this recall and the addition of carriers exchanging for other devices and possibly pulling the Note7 is a huge blow. This not only affects Samsung financially but in reputation as well. With Google launching the Pixel phone, Samsung’s unfortunate situation could be an opening for Google.
What do you think of the carriers exchanging the Note7? Let us know in the comments below or on Twitter, Facebook and Google+.