There’s nothing worse than getting your expensive new phone and then having something go wrong with it. Justin Duino from 9to5Google is experiencing a Google Pixel defect and Google’s customer service wasn’t very helpful. First, let’s make it clear that even us tech writers are simple customers too. Sometimes things break and sometimes we have to call the company to complain. Justin’s Google Pixel defect happens to be a bubbled screen near the headphone jack which, according to his story, Google blamed him for.
UPDATE (12/10/2016 15:59EST): One user on Google+ believes he may have the answer to the Google Pixel defect. “Under the glass is a film used for coloring/darkening. That film has disintegrated in that section which is why it’s so oddly shaped and also why it happened so quickly.”
Original article continued:
Has anyone ever seen a “bubble” form on the top of their @madebygoogle #Pixel? On a support call about it right now pic.twitter.com/07EgQ9lPjy
— Justin Duino (@jaduino) December 9, 2016
There’s no question that every smartphone is going to experience a defect on occasion and that doesn’t necessarily affect the entire line. Google Pixel owners probably don’t need to worry about their phones forming bubbles under the screen but should be aware it has happened. Stories like this are good information for other owners who may be experiencing this Google Pixel defect but haven’t talked about it. Bringing people into the conversation who’ve experienced the issue could help in pushing Google to investigate more thoroughly.
In Justin’s case, it seems Google wasn’t too helpful and basically blamed him for the defect which isn’t the best feeling to have. While this is the first we’ve heard of a Google Pixel screen bubbling or peeling, we’d love to know if any of our readers have experienced this problem.
Has your Google Pixel started bubbling or peeling under the screen? Have you contacted Google about it? Let us know in the comments below or on Twitter, Facebook and Google+.
[button link=”https://9to5google.com/2016/12/09/google-pixel-screen-peeling-support/” icon=”fa-external-link” side=”left” target=”blank” color=”285b5e” textcolor=”ffffff”]Source: 9to5Google[/button]Last Updated on January 23, 2017.
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