Australian Federal Court fines Valve Corporation for denying refunds

Business / Gaming / PC
Valve Corporation

Perhaps the United States could learn a thing or two about consumer protection from our Aussie friends.

Valve Corporation is finding out the hard way that you should seek legal advice about a country’s laws before setting up shop there. The company is being fined $3mUSD for not only denying refunds to Australian residents who couldn’t install purchased games but for having the no refunds verbiage on their website.

“Valve is a United States company with 2.2 million Australian accounts which received 21,124 tickets in the relevant period containing the word “refund” from consumers with Australian IP addresses,” Justice Edelman wrote in his judgement.

“Yet it had a culture by which it formed a view without Australian legal advice that it was not subject to Australian law, and it was content to proceed to trade with Australian consumers without that advice and with the view that even if advice had been obtained that Valve was required to comply with Australian law the advice might have been ignored.”

A court found in May that Steam’s website breached Australian Consumer Law because it stated consumers were not entitled to a refund and had no access to minimum quality guarantees.

“In this case, Valve is a US company operating mainly outside Australia, but, in making representations to Australian consumers, the Federal Court has found that Valve engaged in conduct in Australia,” Mr Sims said.

“It is also significant that the court held that, in any case, based on the facts, Valve was carrying on business in Australia.”

It seems the fine print in Australia can’t be as fine as here in the United States, which does make it a better deal for consumers. Perhaps the United States could learn a thing or two about consumer protection from our Aussie friends. What do you think of Valve Corporation being fined $3mUSD for this? Let us know in the comments below or on Twitter, Facebook, or Google+.

  Source: Sydney Morning Herald
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