[UPDATED] Some users are reporting Google Now “Failed to load cards” errors

Android / Google / iOS / Mobile / Tech
failed to load cards

We’ve reached out to Google for a statement and we hope to hear from them at some point today.

It was just a few days ago that Google ran into an issue with a bunch of Google Doc spam and now users are experiencing a new issue. This issue is related to Google Now and a frustrating error that says, “Failed to load cards.” The “Failed to load cards” error was brought to our attention by one of our readers who let us know that several Google+ users have been posting about it. After poking around Google+, we were able to find where people have been running into the “Failed to load cards” problem but we also discovered that Reddit users were abuzz on this issue as well.

UPDATE (05/06/2017 17:50EST): One Facebook user has said that uninstalling the Google app from their device then reinstalling and accepting updates worked for them. Let us know if this works for you too.

UPDATE (05/06/2017 18:02EST): There is yet another fix to this problem someone found on the Google product forums. The solution was posted March 15th, 2017 but it seems to be to the same issue many experiencing now with Google Now cards. Check out the screenshot below and let us know if this fixes your issues.

failed to load cards

ORIGINAL STORY:

One user on Google+ says that Google Assistant responds to his inquiries but the corresponding cards do not load into the interface. That same user also states that even after installing the May security update and rebooted his device, the problem still persisted. Other users in those same posts have said their Google Now is working just fine.

Another user said his issue was cleared up by clearing Google Now app data, force stopping the app, and restarting the device. Though that hasn’t worked for everyone to resolve the issue. We thought this could be a regional problem but over on the Reddit post, users from Canada, Mexico, Sweden, and Turkey have all reported the same issue. It seems most all these reports are involving Android smartphones, it would be interesting to know if other devices are experiencing the same problem.

We’ve reached out to Google for a statement and we hope to hear from them at some point today.

Are you having this same issue? Were you able to resolve the issue? How did you resolve the issue or is it still persisting for you too? Let us know in the comments below or on Google+, Twitter, or Facebook.

  Source: Reddit
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