Teri Goldstein, of Sausalito, California sued Microsoft over a failed Windows 10 upgrade and has been awarded a judgement of $10,000. That’s right. Ms. Goldstein claims the forced upgrade to Windows 10 made her PC run poorly, prone to crashes, and unusable. Performing any Windows upgrade can sometimes result in unwanted problems but when it is forced upon you it’s an entirely different ball game. Ms. Goldstein did reach out to Microsoft for help in resolving the issue but the company didn’t satisfy her problem so she took them to court.
“I had never heard of Windows 10,” Goldstein said. “Nobody ever asked me if I wanted to update.”
Microsoft made an attempt to appeal the judgement but withdrew the appeal saying it didn’t want to continue the cost of litigation. While Microsoft will end up paying the judgement, they have admitted to no wrongdoing. There have been many complaints across the internet about forced upgrading of systems with many who do not want to upgrade to Windows 10. It’s not that Windows 10 is a bad operating system, it’s actually really well done. The problem here lay in forcing users to upgrade when they don’t really want to. Forcing some users with machines that perhaps can’t handle Windows 10 is another issue.
“We’re continuing to listen to customer feedback and evolve the upgrade experience based on their feedback,” Microsoft said in a statement.
While $10,000 is a drop in the bucket to the tech giant, Microsoft will likely want this judgement to get out of the public eye as quickly as possible. If too many people get wind of this judgement going against Microsoft, there may be more lawsuits to come.
What do you think of Ms. Goldstein being awarded a $10,000 judgement in this case? Let us know in the comments below or on Twitter, Facebook and Google+.Source: Seattle Times
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