Samsung Canada has announced that Canadian owners of the troubled Note7 smartphone will be getting an OTA update starting today for the Note7 battery indicator icon. Samsung US started pushing out the update yesterday, and also indicated that 500,000 new Galaxy Note7 replacement devices have arrived in the U.S. and will be available at retail locations starting tomorrow. The software update will be pushed out to all Note7 devices sold between August 19th, 2016 and September 1st, 2016. The update will display a green battery icon on the “Always On” display, notification bar, and “Power Off” prompt screen to indicate the device has been battery checked and is safe to use.
If your device does not pass the test and has a battery cell issue, you will receive a message that will advise you to power down your Galaxy Note7 immediately and register to get your device exchanged.
Either way, Samsung Canada is urging customers who purchased their Galaxy Note7 between August 19th and September 1st to exchange it through the Canadian Product Exchange program.
Do you have a Note7 and have received the OTA update? Let us know in the comments below, or on Google+, Twitter, or Facebook and check out the full press release from Samsung Canada below.
Source: Samsung Canada Source: Samsung US
FULL PRESS RELEASE
MISSISSAUGA, ON, Sept. 21, 2016 /CNW/ – Samsung Electronics Canada Inc. today confirmed that new software will be distributed via an automatic over-the-air update to all Canadian Galaxy Note7 devices starting on September 21. The software will showcase a green battery icon that will clearly identify the device as a Galaxy Note7 replacement and will indicate that the product has been battery checked and is safe for use.
The user interface of the Galaxy Note7 replacement devices will include a green battery icon that will be visible on the ‘Always On’ display, notification bar as well as the ‘Power Off’ prompt screen. Canadian customers who see any of these three visual indicators can be assured their devices are safe to use. The software will also be pushed out to users who have a Galaxy Note7 device that was sold from August 19, 2016 through to September 1, 2016. Devices with the battery cell issue will receive a message that will advise the user to immediately power down and register for the Canadian Product Exchange.
“Consumer safety is always our highest priority. This software update is intended to help consumers easily understand that they can use their new Galaxy Note7 with confidence,” said Paul Brannen, COO and Executive Vice President of Samsung Electronics Canada. “We are urging Galaxy Note7 owners who purchased a device prior to September 1, 2016 to power down their devices and register for the Canadian Note7 Exchange Program, where users can quickly register for a new Galaxy Note7 device.”
Working with Canadian carriers and retailer partners, Samsung has taken great care to provide affected consumers with the support they need to ensure their new Galaxy Note7 device is safe and secure. This software update will be distributed to Galaxy Note7 users who purchased a device from Samsung Canada or authorized resellers. The software update will be free of charge.
Customers who have Galaxy Note7 devices sold between August 19th and September 1st, can exchange their device with a Galaxy Note7 replacement under the terms of the Canadian Product Exchange. Consumers are encouraged to visit https://canadanote7exchange.expertinquiry.com/ for instructions on how to register for the Exchange process. Consumers experiencing any issues with their online registration can call 1-800-517-3507 to resolve any other questions or concerns.