Some matte black iPhone users are complaining of paint chipping issues

Apple / iOS / Mobile / Tech
matte black iPhone

One user contacted Apple Support and was told the paint chipping is not covered under warranty because it is a cosmetic problem.

Some users have taken to the internet to complain about paint chipping issues on the still fairly new matte black iPhone. The matte black iPhone had been the preferred black color choice due to the issues with the jet black iPhone’s high-gloss finish. The jet black iPhone was proven to scratch very easily, even with a case on it and 3rd party skins could also damage it. Apple even has a warning on their website (a very small warning) letting you know about the problem you could face buying the jet black version.

The high-gloss finish of the jet black iPhone 7 is achieved through a precision nine-step anodization and polishing process. Its surface is equally as hard as other anodized Apple products; however, its high shine may show fine micro-abrasions with use. If you are concerned about this, we suggest you use one of the many cases available to protect your iPhone.

Now it seems the jet black iPhone isn’t going to be the only one suffering paint issues as users are showing off their matte black iPhone paint chip problems online. One user contacted Apple Support and was told the paint chipping is not covered under warranty because it is a cosmetic problem.

I have been using iPhone 7 Plus Matt Black for about one month with fully covered by a TPU casing and full screen tempered glass most of the time. I just open the casing once a week to wipe the dust off from the phone. Until yesterday when I take off the casing, and notice there is something at the edge of the phone body next to UP Volume button. At first I thought it just the dust. I try to wipe it using microfibre cloth as usual. Until I look closely it is the metal part of the body. It seems that the black anodised paint had been chipped off from the phone body. I am really disappointed with what happen to the phone because I was using it very careful.

I have chat with Apple Customer Support and it is not covered under warranty since it is under cosmetic damage. Seems that the anodised paint quality on iPhone 7 is same as what is on iPhone 5. The iPhone 7 body paint will chipped at anytime regardless you are using it very careful. Just to share with you guys

*Photos below are of various iPhones from various users.

 

If these reports are completely legit, then it’s a disappointing thing to have to deal with considering the price of the device. It’s also discouraging if Apple is choosing not to acknowledge the problem and chalk it up to a cosmetic issue not covered under warranty. I have a matte black iPhone and will be keeping a close eye to see if this happens to me, so far mine is still in good shape.

Do you have paint chipping off of your iPhone? Let us know in the comments below or on Twitter, Facebook, and Google+.

  Source: Apple Forums  Source: BGR
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