One of the big issues with digital game purchases in the past has been the difficulty in getting digital refunds for whatever reason. Valve implemented full refunds for Steam purchases back in June 2015, Google Play allows refunds within a specific window, and now Microsoft looks to be following suit. According to a tip received by Windows Central, an update will be coming soon to allow users to process a refund request for a digital purchase through the Microsoft Account website.
It will be a simple process to request a refund:
- Go to account.microsoft.com and sign-in.
- Select Payment & Billing from the top menu.
- Select Order History.
- Find the purchased app or game, then select Request a refund.
Of course, there are a few caveats for getting digital refunds from purchases made on your Xbox or through Windows 10.
The following conditions apply for those seeking a refund:
- Games and apps are only eligible for refunds within two weeks of purchase if you have less than 2 hours of usage across all accounts on that device.
- DLC, season passes, and DLC are not eligible for self-service refunds.
- The game or app must be downloaded and launched at least once before requesting a self-service refund.
- You must wait at least one day after the game or app’s launch before requesting a refund.
- Certain Windows 10 apps may not be eligible for a self-service refund. Presumably at developer’s requests.
- Microsoft emphasizes that it reserves the right to block access for users who abuse self-service refunds. So, people who repeatedly purchase, then refund games simply to test them out are likely to find themselves with a ban.
There is currently no timeline as to when the feature will roll out, but it’s about time that Microsoft allowed digital refunds as well.
Last Updated on April 12, 2017.