The phone has been out for just shy of a week and it’s already running into problems. As do most first batch phones, sometimes issues will arise, but in this case, users who own Samsung’s newest S line flagship, the Galaxy S9 or Galaxy S9 Plus are having problems with their touchscreen not responding. It’s more common on the S9 Plus but it’s still an issue people are having to deal with.
A Reddit user created a GIF showing that the touchscreen keyboard will not work on letters E, R, and T. This issue is known as “Dead Zones” even though someone could be having their touchscreen not work in a different area than anyone else. Basically, these “dead zones” are not recognizing touches anywhere, so if you’re trying to see a notification and the issue is there, you won’t be able to drag down the notification bar.
A quick patch ideas, for now, is increasing the phone’s sensitivity, or you can make the keyboard larger or move certain icons in different areas of the phone, or you can try a factory reset on the device. There isn’t any word on the street if a software update will fix the issue since it’s more of a hardware problem, but if you think you’re having problems it would be best to contact Samsung and see if they will replace the device for you or take it back to your cell phone carrier.
A Samsung representative told Engadget they are looking into the issue.
At Samsung, customer satisfaction is core to our business and we aim to deliver the best possible experience. We are looking into a limited number of reports of Galaxy S9/S9+ touchscreen responsiveness issues. We are working with affected customers and investigating.
We encourage any customer with questions to contact us directly at 1-800-SAMSUNG.
Are any of you guys or girls who own either the Galaxy S9 or Galaxy S9 Plus having touchscreen issues? So far, I’m not, but that doesn’t mean other people aren’t. What do you guys think about Samsung’s newest flagship phone already having problems? Will they fix it in time before more people start complaining? Let us know by leaving your comments down below or on Google+, Twitter, or Facebook.[button link=”https://www.androidauthority.com/samsung-galaxy-s9-plus-touchscreen-problem-dead-zones-848084/amp/” icon=”fa-external-link” side=”left” target=”blank” color=”285b5e” textcolor=”ffffff”]Source: Android Authority[/button]