Google will now notify you when a business responds to your reviews

Business / Google / Tech
Google will now notify you

If you love leaving Google reviews for businesses you’ll soon be notified when that business responds to that review.

Leaving reviews is something many of us enjoy doing. Whether it’s on Yelp, Google, or other sites reviews are often helpful to others. Now Google will notify you when a business responds to your Google reviews. Of course, not all businesses respond to reviews, especially negative ones, but being notified of a response is a great addition.

We’re launching notifications to inform your customers when you respond to their reviews, with plans to release mobile push notifications at a later date.

When businesses respond to, or update responses to customer reviews, the customer now receives an email notification. The business’s response is published immediately and 5 minutes later, the notification is sent. This 5 minute delay allows time for the merchant to make any corrections to their response after submitting.

The notification email informs the customer of a reply to their review, and contains a link to a page with the full owner response.

Google says the review response is published immediately on Search and Maps. An example of the notification sent to the reviewer can be seen below.

Google will now notify you

Google is calling this new feature “Owner Review Response Notification.” Not only is this super helpful to the reviewer but leaving a response is helpful for the business. It shows that they actually care about their customers and are actively responding to their reviews. It will be interesting to see this in action. Owner Review Response Notification should be rolling out soon.

What do you think of this feature? Let us know in the comments below or on Google+, Twitter, or Facebook.

  Source: Advertiser Community
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