Leaving reviews is something many of us enjoy doing. Whether it’s on Yelp, Google, or other sites reviews are often helpful to others. Now Google will notify you when a business responds to your Google reviews. Of course, not all businesses respond to reviews, especially negative ones, but being notified of a response is a great addition.
We’re launching notifications to inform your customers when you respond to their reviews, with plans to release mobile push notifications at a later date.
When businesses respond to, or update responses to customer reviews, the customer now receives an email notification. The business’s response is published immediately and 5 minutes later, the notification is sent. This 5 minute delay allows time for the merchant to make any corrections to their response after submitting.
The notification email informs the customer of a reply to their review, and contains a link to a page with the full owner response.
We’re excited to announce that we’re launching email notifications to inform customers when you respond to their reviews! We’re rolling this out over the next few days, so check out some tips for responding to reviews: https://t.co/A2zaahBBcj
— Google My Business (@GoogleMyBiz) May 11, 2018
Google says the review response is published immediately on Search and Maps. An example of the notification sent to the reviewer can be seen below.
Google is calling this new feature “Owner Review Response Notification.” Not only is this super helpful to the reviewer but leaving a response is helpful for the business. It shows that they actually care about their customers and are actively responding to their reviews. It will be interesting to see this in action. Owner Review Response Notification should be rolling out soon.
Last Updated on May 14, 2018.