Apple’s new butterfly keyboards were supposed to be a marvel of engineering. Now, Apple is launching a keyboard service program in response to several users complaining about the keyboards. My wife owns a 12″ MacBook and I’ve owned a 15″ MacBook Pro with the new keyboard. While I rather like typing on Apple’s new keyboard, albeit rather loud, others simply hate the new design.
The new keyboard is 40% thinner and the keys 17% wider so why is there a keyboard service program? Well, some users complained of letters or characters repeating, basically the keys getting stuck. Others complained that letters or characters wouldn’t register on keystrokes. While still others complained the keys felt sticky or unresponsive. Apple says this is only happening to a small percentage of MacBooks, check the list below for eligible models.
- MacBook (Retina, 12-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
Apple or an Apple Authorized Service Provider will service eligible MacBook and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.
I sold my 15″ MacBook Pro but my wife hasn’t had any issues with her 12″ MacBook. She has complained that the travel on the keyboard is too shallow but it’s something she has become accustomed to. If you’re having issues with your MacBook keyboard, hit the link below to check out the full details on Apple’s keyboard service program.Source: Apple