The Huffington Post is reporting that Samsung has admitted a small number of its recently shipped Galaxy S5 smartphones may have defective cameras. Samsung has already fixed the situation for any future shipments, although no word was given as to why the cameras were duds.
“We have discovered that the issue has been seen in a very limited portion of early production Galaxy S5 units, and was caused by complications in the ROM (Read Only Memory) component which stores the information necessary to operate the camera,” Samsung said in an e-mailed statement.
This report isn’t all that unusual or uncommon as the first run of anything has a higher chance of having flaws. Even with a large experienced company like Samsung and Apple, there are bound to be some oversights or quality control issues that normally get ironed out very quickly. The good thing for everyone is that Samsung has admitted to the faulty cameras and has taken measures to fix the issues in any new devices. Current S5 owners, who believe they have a faulty camera, should contact Samsung customer service or the mobile service provider.
While there will be those who see this as a fail moment for Samsung, much like others do when Apple has a flaw, Samsung could use this as a customer service opportunity and turn it into good publicity rather than bad. The bottom line is, Samsung, Apple, LG, Sony whoever it may be, will likely always have a bug or flaw at first. It’s the reaction and steps taken by that company that will ultimately decided whether people will trust them and buy their products. What do you think? Do you own a Galaxy S5? How’s the camera been working for you? Let us know in the comments below or on Google+, Twitter and Facebook.
Source: The Huffington Post