Some of you may have received an email from Google this evening asking you to review any in-app purchases made on your Google Play accounts. As part of an agreement with the FTC, Google is allowing users who may have had unauthorized in-app purchases made by minors to request refunds. The window for these refunds is between March 1, 2011, and November 18, 2014. Here is full email:
Dear Google Play customer,
We strive to provide you with the best experience possible across all of our products and services. We take pride in giving you the tools to use Google Play the way you want, including the ability to control how you authorize the purchases on your account.
We understand some parents might have been charged for in-app purchases made by young children who did not have permission to make those purchases. As a result, we’ve added tools to help parents avoid unauthorized in-app purchases by their young children. We are also offering refunds in certain cases in line with our agreement with the FTC.
Our records show that your account was previously charged for in-app purchases. If any of those charges were the result of unauthorized purchases by a minor between March 1, 2011, and November 18, 2014, and you haven’t already received a refund for those charges, you might be eligible for a refund.
In order to make the refund process as easy and quick as possible, we encourage you to use the link below.
To submit a refund request:
- Use this link to sign into your Google account and review your in-app purchase history.
- Select any in-app purchases that were unauthorized purchases made by a minor and click “Refund.”
- Provide the requested information for any in-app purchases selected and click “Submit.”
Google will review your request and contact you via email about your refund status or if we have any additional questions. All refund requests must be submitted no later than December 2, 2015.
If you have any questions or need further assistance with your refund request, please refer to this FAQ.
The Google Play Team
Have any of you requested refunds from the Play store for unauthorized purchases? Let us know in the comments below, or on Google+, Facebook, or Twitter.
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