Note7 recall hits Canada; Transport Canada issues safety advisory


Samsung Electronics Canada has announced that it is working with Health Canada to facilitate the Galaxy Note7 recall for consumers who have purchased them due to the possibility of them exploding and/or catching fire. Health Canada oversees the Canada Consumer Product Safety Act in Canada.

Samsung is working with Health Canada on a corrective action plan to expedite a Canadian recall of the product affecting the following model numbers of the Galaxy Note 7:

Color  BOM Code (Part No.)   UPC Code  SKU Code  Remark
Black SM-N930WZKAXAC 887276171883 SMN930WK64 Black, 64GB
Silver SM-N930WZSAXAC 887276177229 SMN930WS64 Silver, 64GB
Blue SM-N930WZBAXAC 887276177243 SMN930WB64 Blue, 64GB

Customers who have Galaxy Note7 can replace their current device with a new device under the terms of the Canadian Product Exchange, which was previously announced Tuesday, September 6, 2016. To register for a Galaxy Note7 Exchange, owners should visit: to initiate the Galaxy Note7 product exchange.

The Canadian Product Exchange will offer consumers the following choices:

  1. Exchange current Galaxy Note7 device with a new Galaxy Note7
  2. Exchange current Galaxy Note7 for a Galaxy S7 or Galaxy S7 edge through the carrier or retail outlet where they purchased their device

In addition to the recall, Transport Canada followed in the footsteps of the FAA and Australian airlines by issuing a safety advisory for passengers who own a Samsung Galaxy Note7 and are planning to fly. You can read the full statement below:

The purpose of this safety advisory is to advise air operators, passengers and crew of the risks involved in transporting the new Samsung Galaxy Note 7 smartphone in checked baggage or inside the cabin of an aircraft.

In light of recent incidents and concerns involving the Samsung Galaxy Note 7 smartphone, Samsung announced on September 2nd, a global recall and replacement program for millions of these devices because of batteries exploding or catching fire.

Lithium-ion batteries that typically power these devices have the potential to overheat or short-circuit if they are defective, mishandled, or not packed properly. In turn, this can lead to a fire and cause a chain reaction with other lithium-ion batteries nearby. This type of fire could easily overwhelm the fire suppression system of an aircraft.

For this reason, Transport Canada is advising air operators, passengers and crew of this safety risk and recommends that Samsung Galaxy Note 7 devices be carried in the cabin, where an incident can be immediately mitigated, and not in checked baggage.

Transport Canada also strongly recommends against using or charging these devices in the cabin of an aircraft.

This Safety advisory is consistent with the Federal Aviation Administration’s statement issued on September 8th, 2016.

Are you a Canadian with a Galaxy Note7? Have you started the Note7 recall replacement process yet? Let us know in the comments below, or on Google+, Twitter, or Facebook.

[button link=”” icon=”fa-external-link” side=”left” target=”blank” color=”285b5e” textcolor=”ffffff”]Source: Newswire[/button][button link=”” icon=”fa-external-link” side=”left” target=”blank” color=”285b5e” textcolor=”ffffff”]Source: Transport Canada[/button]

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