By now the entire world knows that the Samsung Galaxy Note7 is under a worldwide recall for exploding batteries. The whole fiasco has cost Samsung dearly as they’re literally refunding or replacing millions of Note7 units from the U.S. to India. The bad press just continues as well as Australian airlines have restricted Note7 owners from powering on or charging their devices. The FAA in the U.S. has also asked passengers to please refrain from using their devices and to keep from stowing them in their luggage. Overall this has been one of the worst public relations messes in history for any company.
Now we’re getting word from some of our retail sources that are letting us know that you should absolutely backup your devices before bringing them in for replacement. These sources, who prefer to remain anonymous, tell us their employers will not backup or restore your data from one Note7 to the other. The reason behind this is safety. The companies do not want to power on or plug in the device for fear the device may explode. So while there has been no announcement to tell you to backup before bringing your device into the store for replacement. We highly suggest you backup using Google’s backup or whatever method you prefer before bringing your device in for exchange.
If you take care of backup before you head in, you’ll avoid a headache and potential confrontation and make life easier for everyone. We’re going to reach out to these retailers PR channels for any official statement beyond the anonymous sources. We’ll be sure to update here or draft up a new article should we hear anything back from official channels.
Are you returning your Note7? Let us know in the comments below or on Twitter, Facebook and Google+.