Having Switch Joy-Con issues? Nintendo suggests these “fixes”


There have been more than a few users complaining about Joy-Con issues on the new Nintendo Switch, among other issues like scratched screens. In the case of the Joy-Cons, some users are finding that the controllers — namely the left one — lose connection briefly on occasion, causing weird in-game behaviour like characters moving on their own and other issues.

There have been a number of hypotheses around why this is happening. One possible cause is due to the way the controller is designed. Some people’s hands are blocking the wireless signal from the controller as it only seems to happen when used wirelessly. Nintendo has finally posted a support article on how to potentially solve the de-syncing Joy-Con issues, and they all seem to do with limiting wireless interference.

After the obvious making sure your Switch console is up to date and your Joy-Con controllers are charged, Nintendo suggests moving your Switch away from aquariums (?!?), metal objects, wires, and within three to four feet of another wireless device. In this day and age of wireless devices, while this may fix your issues, it may not be as easy as it sounds as even items like USB 3.0-compatible devices like hard drives are listed as possible interference culprits.

Check out Nintendo’s suggested fixes and possible sources of interference below:

Try these steps:

  1. Ensure your console has the latest system update.
  2. Ensure the Joy-Con controllers are charged.
  3. Try to decrease the distance between the Joy-Con and the Nintendo Switch console.
  4. Ensure that the Nintendo Switch console is placed to minimize interference with the Joy-Con. It is best if the Nintendo Switch console is placed out in the open and that it is not:
    • Behind a TV
    • Near an aquarium
    • Placed in or under a metal object
    • Pressed against a large amount of wires and cords
    • Within three to four feet of another wireless device, such as a wireless speaker or a wireless access point.
  5. Check for possible sources of interference and turn them off. Interference can be caused by devices, such as:
    • Laptops, tablets, etc.
    • Wireless headsets
    • Wireless printers
    • Microwaves
    • Wireless speakers
    • Cordless phones
    • USB 3.0-compatible devices such as hard drives, thumb drives, LAN adapters, etc.

    In most cases it will be enough to move these devices three to four feet away from the Nintendo Switch console and/or Joy-Con controllers. However, if you continue to experience this issue, please power these devices off while using the Nintendo Switch console.

We haven’t experienced this issue with our retail unit (yet), and it is indeed sitting on a metal surface (cable PVR box) right beside an Xbox One with three USB-3.0 drives connected, but it is a fairly open area. Hopefully this in an issue Nintendo can address and fix in a future software update soon for those experiencing the Joy-Con issues.

Have you been experiencing issues with the Joy-Cons? What do you think about Nintendo’s suggested fixes? Let us know in the comments below or on Google+, Twitter, or Facebook.

[button link=”http://en-americas-support.nintendo.com/app/answers/detail/a_id/22513/p/897″ icon=”fa-external-link” side=”left” target=”blank” color=”285b5e” textcolor=”ffffff”]Source: Nintendo[/button]

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