Well that’s something you definitely don’t want to hear on a Friday. T-Mobile had an unauthorized data breach back on the 20th of August where hackers managed to access information from customers of the UnCarrier.
The good thing is that no financial data or Social Security numbers or passwords were taken but some personal information may have been exposed such as your name, billing information, phone number, and email address. T-Mobile’s cybersecurity was able to shut it down before the breach escalated and has reported it to the proper authorities.
T-Mobile is letting people know that if they have any questions or concerns, you can contact them directly by dialing 611 from your mobile device, or use two way messaging through T-Mobile.com, the T-Mobile app, or Apple’s iMessage.
If you have questions about this incident or your account, please contact Customer Care at your convenience. If you are a T-Mobile customer, you can dial 611, use two-way messaging on MyT-Mobile.com, the T-Mobile App, or iMessage through Apple Business Chat. You can also request a call back or schedule a time for your Team of Experts to call you through both the T-Mobile App and MyT-Mobile.com. If you are a T-Mobile For Business or Metro PCS customer, just dial 611 from your mobile phone.
A spokesperson from T-Mobile told Motherboard that about 3% of customers were affected. The company has about 77 million customers, so 3% of those would equal to about 2 million, which is still a lot.
The UnCarrier has also told Motherboard that the hackers were part of an “international group,” but are not sure if said hackers were either criminals or part of some government.
Hopefully, none of your information was accessed and you ended up receiving a message from T-Mobile like I have. It’s a bummer, but things like this happen. Always make sure to change your passwords and use unique passwords for each online service you have.
Last Updated on August 24, 2018.