The Samsung Galaxy Fold was the first device to be introduced at Samsung’s Unpacked event a few months ago. At the time, the company did not allow anyone to handle or view the device keeping it close to the vest. For the most part, all we could do was speculate on what we saw at the Unpacked event.
The tech community waited patiently for Samsung to get review units out to tech outlets. During that time, Huawei also announced its foldable phone, sort of taking some of the wind out of Samsung’s sails. The attention focused on Huawei for a bit which gave Samsung some time to try and get their ducks in a row.
Finally, the Galaxy Fold started showing up in the hands of some early reviewers and it seems Samsung missed a few ducks. It wasn’t long when major tech outlets and YouTubers started posting their hands-on Galaxy Fold coverage. It also wasn’t very long after those videos that Tweets and videos starting surfacing showing quality control issues with the Fold’s screen.
Some reviewers just didn’t use common sense and read the instructions and started peeling up the protective cover on the screen. This damaged the screen and resulted in Samsung sending the reviewers new units. Other reviewers legitimately started seeing problems with the hinge mechanism and debris finding its way under the screen. We haven’t been able to personally confirm these issues yet as we haven’t received a review unit.
Samsung responded by saying they would be investigating the issues early reviewers were having with the display. Even with the quality control issues, Samsung said the launch would go forward as planned. But now, a report in the Wall Street Journal, via Fortune, says Samsung has decided to delay the launch to further investigate the problems. The Wall Street Journal is suggesting that the hinge itself may be the cause of the problem for most of the damaged screens.
It will be interesting to see how Samsung handles this. They certainly do not want another Galaxy Note7 problem on their hands.Source: Fortune