Federal Aviation Administration issues statement on Note7

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Yesterday we reported that several Australian airline companies put forth restrictions on passengers using the Galaxy Note 7. We also reported that there were rumors that the Federal Aviation Administration would be following up with similar rules. Late yesterday the Federal Aviation Administration issued a statement that isn’t exactly a restriction as much as it’s a suggestion. The Federal Aviation Administration is advising passengers to avoid charging or using their Note 7 on board planes and to avoid placing the device in luggage where it cannot be reached.

This means passengers can still potentially use the device if they want to ignore the Federal Aviation Administration suggestion, unlike the Australian restrictions which specifically prohibit passengers from using the device. Samsung is aware of the FAA’s statement as well as the Australian airlines restrictions but has yet to comment. The company has issued a worldwide recall of the Galaxy Note 7 and users are advised to comply with the recall for their own safety and the safety of others.

While smartphone defects aren’t anything new and recalls do happen, this recall is significant as it involves every single Note 7 not just one batch. This situation is compounded by the fact that the issue revolves around the device potentially exploding and injuring or killing a user. There have been multiple reports of exploding Note 7 devices and even one where a family’s Jeep vehicle was completely destroyed. We encourage all Note 7 users to comply with Samsung’s recall and send your devices back to the company. You can find their complete recall statement below.

Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.

We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.

What do you think of the FAA’s move? Should it be more strict? Let us know in the comments below or on Twitter, Facebook and Google+.

[button link=”http://www.pcworld.com/article/3118548/consumer-electronics/faa-advises-against-using-or-charging-galaxy-note-7-phones-on-planes.html” icon=”fa-external-link” side=”left” target=”blank” color=”285b5e” textcolor=”ffffff”]Source: PC World[/button]

Last Updated on January 23, 2017.


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