BLU update has locked its users out of their own phones

Android / Mobile
BLU

After users applied the update and the phone rebooted, user passcodes, pins, and pattern locks no longer worked.

Updates are usually a good thing as they can contain valuable security patches and OS upgrades. Updates aren’t so great when they lock you out of your phone. That’s what a recent BLU Android update is doing to owners of BLU mobile phones like the One Life X2. The company pushed an Over The Air (OTA) update to users and now many are complaining they can no longer access their devices.

After users applied the update and the phone rebooted, user passcodes, pins, and pattern locks no longer worked. Bleeping Computer has tested this with their own device and confirmed that it is a problem.

“I updated my BLU Life One X2 around 2 hours ago. It asks for a password in order to access Android,” said one of the Blu users facing this problem. “I am completely locked out of my phone. Ever single password used is marked incorrect.

After ten “failed” login attempts, the user’s data is wiped from the device, according to the standard Android OS behavior.

The company is aware of the issue and if users do not want to wait for a fix, they can reset the device to factory settings. While that will get you back into your phone, it also means you’ll be losing your data in the process.

“We are currently investigating and trying to fix the issue, we apologize for the inconvenience.”

The company says the bad update has been pulled so no more users should be affected by this. In the meantime, they are working on a new update to fix the problem. As such, it seems the only two options for BLU users now are to wait for an update or factory reset.

What do you think of this update snafu? Let us know in the comments below or on Google+, Twitter, or Facebook.

  Source: Bleeping Computer
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