Best Buy is hoping to expand its Geek Squad business by adding Total Tech Support. With Total Tech Support, Best Buy customers can get help for all their technology and appliances, immediately and easily, no matter where or when they bought them. So basically, if you have a tech problem that the Geek Squad can fix, they’ll help you. Of course, Best Buy says their pricing will be “hard to beat.”
“We all rely on technology more than ever and are constantly looking for that trusted friend to turn to for inspiration, advice and help. We built Total Tech Support for that very reason,” said Trish Walker, president of Best Buy Services.
Best Buy has piloted Total Tech Support over the past several months, helping 230,000 people set up, trouble-shoot or fix their technology more than 400,000 times.
“This kind of service used to be available on single products only, but now essentially covers all of the electronics and appliances in your home,” Walker added.
Total Tech Support member Lilly Dixon, a Florida-based insurance inspector, is normally helping others recover from disasters. But she recently experienced her own calamity when her personal computer displayed the “blue screen of death.”
“I work from home and my computer crashed on a Saturday,” she said. “Geek Squad took me as a walk-in and solved my problem. Awesome service.”
Henry Causey, a new homeowner in New Jersey, became a Total Tech Support member and fan when he purchased it to help install his home theater last March.
“If you’re too busy moving into a new house or just not that handy, you need to look into this service,” he said. “I definitely recommend it, especially if you’re purchasing a new home.”
Total Tech Support is going to be a subscription-based service costing $199.99USD annually. That price will give users unlimited Geek Squad technical support for their devices. Support is covered in-store, by phone, 24/7 online, and through the Best Buy app.
Members also benefit from special pricing and exclusive savings on in-home services like TV mounting, appliance installation, computer setup and connected home device installation, select hardware repairs, and future purchases of most Geek Squad Protection and AppleCare service plans.
It will be interesting to see how Best Buy does with a subscription-based tech repair service. One thing they have going for them out of the gate is offering to service items not purchased through them.Source: Best Buy