Apple Offering 14 Day iTunes Return Policy On Digital Goods In EU

Business / Tech

Returning things can be pain. Thankfully a lot of businesses make it make it pretty easy but returning digital goods can be tough proposition. Many a time, I have downloaded an album or a movie and been quite disappointed, wishing that I still had that $10 in my bank account. Apple is changing this though. They are offering a two week iTunes return policy for all digital purchases from the iTunes store, the App Store, and the iBook store. Unfortunately, the return policy is only available in European countries. Google offers something similar through their Playstore on apps and games, though not as long of a period and only on apps and games. Although one would expect that Google’s EU policy will change soon as well.


Courtesy 9TO5Mac

The policy states:

You may cancel this purchase within 14 days of receiving your receipt

Seeing that once you purchase something from the app store, your receipt it almost instantaneously received, you have two weeks to decide whether or not you wish to keep your digital purchase.

The new policy radically changes the previous policy that said, once downloaded, nothing could be canceled easily, unless you went through Apple support.

Once you cancel your order, you should receive your refund within a week.

The change was made in response to a new EU law that mandates a 14 day return policy for all goods and services. This means it is questionable whether the policy will make it to any countries outside of the EU, but if it does the change would certainly be welcome.

Do you wish companies had an easy digital return policy? Do you hope to see this policy in the US or in your country? Let us know in the comments or on social media.

  Source: 9TO5Mac
To Top