We mentioned yesterday that Samsung had delayed shipments on it’s latest flagship, the Galaxy Note7, to investigate potential issues with the device. It’s been reported today that a Note 7 recall may be forthcoming, possibly happening within the next week to address reports of the phone exploding while charging.
Samsung has reported traced the cause of these explosions to a defect in the phone’s battery. A Samsung official spoke with the Yonhap News Agency on the condition of anonymity, but was very forthcoming regarding the troubles and the solutions that Samsung is looking to take. On the potential impact of the problematic batteries:
Products installed with the problematic battery account for less than 0.1 percent of the entire volume sold. The problem can be simply resolved by changing the battery, but we’ll come up with convincing measures for our consumers.
Samsung should announce the recall as well as the results of their investigation as soon as they feel comfortable with their results, and likely after discussing a means for recall with carrier partners as well as other partners. Any delay will likely come from the discussions with their partners, as the official explained that Samsung has no intention to hide or delay the results of their investigation from customers. The discussions with their partners will help to ensure the smallest impact possible on customers.
While the issue may apply to only a very small percentage of devices, Samsung may still recall every Note7 sold in order to ensure that customers are not affected.
Do you own a Note7? Have you noticed any unusual issues while charging? What do you think about the possibility of a recall? Let us know in the comment section below or on Google+, Facebook, or Twitter.
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