Sprint Recalling The LG G4 Due To Screen Splitting Issue

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I don’t think I’ve ever seen an OEM ever recall one of their flagship devices, so this is somewhat mind blowing to me. After doing a bit of research, it looks like LG is recalling some of their LG G4 devices, more specifically Sprint versions. A user named “hello1M” – who appears to be a Sprint worker – went to the XDA Developers forums and asked around if anyone else knew about this issue of the G4 being recalled.

It looks like the reason for the device being recalled is due to the “screen splitting down the middle and then becoming unresponsive”. Reading further into all this, any LG G4 prior to October 5th (today), all have the hardware issue. Odd hearing about this issue now as the phone has been out since April this year.

Sprint at the moment is allowing customers to return the device if you’re within the 14 day grace period, but if you’re finding this out after the 14th day, you can take it to a Sprint store, but you cannot return it. It will be handled through Sprint’s Service and Repair.

Towards the end of the email, newer G4 units are rolling into stores that won’t have the split screen issue. That’s good, but for those who are returning the device will be to upgraded to the 64GB Samsung Galaxy S6. Not a bad deal, but if you choose to take the Galaxy S6 will you be able to go back to the G4 when newer units are available? I’d sure hope so because not everyone likes Samsung devices.

Email sent to Sprint worker about returning the G4

If you’re an owner of the Sprint LG G4, are you having any issues with the device such as the screen becoming unresponsive? Let us know by leaving your comments down below, or on Google +, Facebook, or Twitter.

[button link=”http://forum.xda-developers.com/g4/general/lg-g4-recall-t3217028″ icon=”fa-external-link” side=”left” target=”blank” color=”285b5e” textcolor=”ffffff”]Source: xda developrs[/button]

Last Updated on November 27, 2018.


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