Some LG G4 owners have faced an issue which caused their devices to enter into a bootloop, that is, constantly rebooting when trying to boot up the device, which leaves the phone unusable. Today, LG has issued a statement and is offering customers a solution.
After investigation, LG is now saying that the issue is occurring due to a loose contact between certain components.
LG Electronics has been made aware of a booting issue with the LG G4 smartphone that has now been identified as resulting from a loose contact between components. Customers who are experiencing booting issues with their LG G4s should contact their local carrier from where the G4 was purchased or a nearby LG Service Center (www.lg.com/common) for repair under full warranty.
Customers who did not purchase their phones from a carrier and instead opted for a regular retailer have to contact an LG Service Center. Unfortunately, the warranty terms for these customers will differ.
Customers who purchased their G4 devices from non-carrier retailers should contact an LG Service Center with the understanding that warranty conditions will differ.
Either way, this shouldn’t be a problem for most people as the phone was released less than a year ago and so, all devices will still be covered by warranty. LG also issued a standard apology with this release.
LG Electronics is committed to providing the highest standards of product quality and customer service and apologizes for the inconvenience caused to some of our customers who initially received incorrect diagnoses.
While many customers were frustrated when they faced this issue and were given incorrect diagnoses, hopefully the latest statement will ensure their problem is solved. While it may be too late for some, it is a good move on LG’s part to own up to the issue and to take steps to solve it, though we hope they make improvements to their quality control to ensure such an incident doesn’t occur again.Source: Android Authority