Samsung and the U.S. Consumer Product Safety Commission have finally officially recalled the troubled Galaxy Note7 citing the devices pose “a serious burn hazard to consumers.” The device has been recalled in other countries like Canada, and Samsung has been working with the Consumer Product Safety Commission for almost a week now on the getting the recall up and running in the U.S.
As we’ve previously reported on the various incidents and FAA and other airline warnings over the past couple of weeks, Samsung’s latest flagship device has had issues with the battery overheating and catching fire or exploding. The U.S. recall affects about 1 million units in that country, and the recall is in conjunction with the one in Canada, as well as Mexico.
Read the full details of the recall below, and please if you have a Note7 that you haven’t returned for a refund or replacement yet, please power it off and do so as soon as humanly possible.
About 1 million
This recall involves the Samsung Galaxy Note7 smartphone sold before September 15, 2016. The recalled devices have a 5.7 inch screen and were sold in the following colors: black onyx, blue coral, gold platinum and silver titanium with a matching stylus. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone.
To determine if your phone has been recalled, locate the IMEI number on the back of the phone or the packaging, and enter the IMEI number into the online registration site www.samsung.com or call Samsung toll-free at 844-365-6197.
Samsung has received 92 reports of the batteries overheating in the U.S., including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage.
Consumers should immediately stop using and power down the recalled Galaxy Note7 devices purchased before September 15, 2016. Contact the wireless carrier, retail outlet or Samsung.com where you purchased your device to receive free of charge a new Galaxy Note7 with a different battery, a refund or a new replacement device. Go to www.samsung.com for more details.
- AT&T: 1-800-331-0500 or http://www.att.com/esupport/
- Best Buy: 1-888-237-7289 or http://www.bestbuy.com/site/clp/galaxy-note7-information/pcmcat748302046994.c?id=pcmcat748302046994
- Sprint: 1-888-211-4727 or http://newsroom.sprint.com/news-releases/
- T-Mobile: 1-844-275-9309 or http://t-mo.co/Note7_Exchange
- U.S. Cellular: 1-888-944-9400 or http://www.uscellular.com/about/
- Verizon: 1-800-922-0204 or http://www.verizonwireless.com/smartphones/
Wireless carriers and electronic stores nationwide, including AT&T, Best Buy, Sprint, T-Mobile, US Cellular, Verizon stores and online at www.samsung.com and other websites from August 2016 through September 2016 for between $850 and $890.
Samsung Electronics America Inc., of Ridgefield Park, N.J.
South Korea and China
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