So you ordered your pizza and you want to know exactly what’s happening with it. No worries! There’s an app for that! Pizza tracker apps are pretty standard for most major pizza outlets. Domino’s, Papa John’s, and Pizza Hut all have a pizza tracker app. These apps promise to track your pie from inception to drop off. Except that some users are calling the whole thing a farce. Domino’s, in particular, is feeling the online heat.
Domino’s started tracking pizza’s online in 2008 and then moved the idea into its mobile app in 2011. Domino’s was pretty stoked about the idea and marketed it heavily as an interactive way to watch your pizza online.
Pizza Tracker will allow customers to know when their order is being prepared when it’s out of the oven, and when it’s out the door and on its way. It even includes the first name of the person delivering the order.
Now, several users are taking to the internet to voice their displeasure with Domino’s app calling it fake. There have been reports that the app reports that a female driver would be arriving with their pizza only to be greeted by a male driver. Other reports claim the app indicated the pizza was delivered but it actually had not been delivered. Users are accusing the app of being nothing more than an auto-timer and not a real-time tracker. Domino’s responded with this statement:
Pizza Tracker is real and is based on actual store operations. It has been an extremely popular digital interaction with customers and has tracked millions of orders seamlessly for nearly a decade. The issue is that it does require some human interaction and sometimes humans make mistakes. We are sorry about those instances, and we will always work to correct those operational issues. Those instances are notable because they are unusual. The vast majority of the time Pizza Tracker works as designed.
We’ve never used the Domino’s pizza tracker app or any other for that matter. Users seem to be adamant that the app is a farce and Domino’s seems steadfast in its validity.Source: Fox News Source: Wall Street Journal