The Samsung Self-Repair program is expanding into foldables and home entertainment products. Samsung is rolling out a significant expansion to its self-repair program with more models, product categories and parts available to enable a wider variety of repairs.
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The company is also evolving its long-standing partnership with Encompass Supply Chain Solutions, a leading provider of replacement parts and supply chain solutions for a diverse range of home products and consumer electronics. The partnership gives customers access to genuine parts, tools, and repair guides for smartphones, tablets and PCs, plus select foldable devices and home entertainment products. In total, Samsung will offer self-repair options for nearly 50 models across its product portfolio, making it one of the most comprehensive programs in the industry.
Launched in August 2022, the Samsung self-repair program provides interested consumers with another convenient way to extend the life of their devices. This latest expansion is part of the company’s commitment to add more devices over time as the program matures. Fourteen Galaxy smartphones, tablet, and PC models have been added to the program, including the Galaxy S23 series, Galaxy Z Fold5, Galaxy Z Flip5, Galaxy Tab S9 series and the Galaxy Book2 series. The program also extends into the home entertainment category with the addition of 20 visual display products, including the Freestyle 2nd Gen projector.
“We know that consumers want reliable and convenient repair options to keep their devices up and running. This expansion is one more way Samsung is showing its continued commitment to provide our customers with choice,” said Mark Williams, Vice President of Customer Care at Samsung Electronics America. “For those who want to take repair into their hands, we’re supplying them with more options for a wider array of products to extend the life of the products they love.”
“Encompass has been a trusted distributor of Samsung OEM replacement parts for many years and this expansion to new product categories will play a critical role in continuing to empower Samsung customers to easily repair equipment and extend the lifecycle of their products,” said Robert Coolidge, President and CEO of Encompass Supply Chain Solutions. “Samsung’s self-repair program aligns with Encompass’ goal to improve the accessibility of mission-critical parts for customers while reducing waste and enabling significant cost savings.”
Galaxy owners can now access a broader assortment of self-repair parts right at their fingertips. On phones and tablets, consumers will be able to fix the speakers, SIM tray, side key and volume key, in addition to existing parts for display assemblies, back glass and charging ports. Galaxy Book owners will be able to replace the left and right speakers and fan, in addition to existing repairs for the display, battery, power key with fingerprint reader, touchpad, front and rear cases, and rubber feet. Low-cost tool kits can be purchased as a bundle with parts, or separately and used for various device repairs.
To expand self-repair into the Home Entertainment category, customers can now access genuine parts, tools and step-by-step repair guides related to picture, power, Wi-Fi connection, sound, and the remote control for select Samsung 2023 TVs, monitors, and the Freestyle 2nd Gen projector via SamsungParts.com. On select 2023 soundbars, customers can replace HDMI and optical cable and parts related to power, sound and wireless communication, which can be fixed with common tools like a Phillips-head screwdriver.
Self-Repair Model List
| Samsung Self-Repair Model List | ||
|---|---|---|
| Smartphones | Galaxy Z Fold5 | |
| Galaxy Z Flip5 | ||
| Galaxy S23 Series — S23, S23+, S23 Ultra, S23 FE | ||
| Galaxy S22 Series* — S22, S22+, S22 Ultra | ||
| Galaxy S21 Series* — S21, S21+, S21 Ultra | ||
| Galaxy S20 Series* — S20, S20+, S20 Ultra | ||
| Tablets | Galaxy Tab S9 series — S9, S9+, S9 Ultra, S9 FE, S9 FE+ | |
| Galaxy Tab S7+* | ||
| PCs | Galaxy Book2 Pro 15″ | |
| Galaxy Book2 Pro 360 15″ | ||
| Galaxy Book2 Pro 360 5G 13.3” | ||
| Galaxy Book Pro 15″* | ||
| Galaxy Book Pro 360 15”* | ||
| TV (2023 Models) | 77″ Class OLED S90C TV | |
| 98” Class Samsung Neo QLED 8K QN990C TV | ||
| 75” Class The Frame – Disney100 Edition | ||
| 65″ Class The Frame – Disney100 Edition | ||
| 55″ Class The Frame – Disney100 Edition | ||
| 85” Class The Terrace Full Sun Samsung Neo QLED 4K LST9C | ||
| Projector (2023 Models) | Freestyle Gen 2 with Gaming Hub | |
| Monitor (2023 Models) | 27″ ViewFinity S9 5K Monitor | |
| 34″ ViewFinity S65UC Ultra-WQHD 100Hz AMD FreeSync™ HDR10 Curved Monitor | ||
| 34″ ViewFinity S65VC Ultra-WQHD 100Hz AMD FreeSync™ HDR10 Curved Monitor | ||
| 57″ Odyssey Neo G9 Dual 4K UHD Quantum Mini-LED 240Hz 1ms HDR 1000 Curved Gaming Monitor | ||
| 27″ M80C Smart Monitor 4K UHD (white) | ||
| 27″ M80C Smart Monitor 4K UHD (pink) | ||
| 27″ M80C Smart Monitor 4K UHD (green) | ||
| 27″ M70C Smart Monitor 4K UHD (white) | ||
| 27” Odyssey G55A Gaming QHD LED Monitor | ||
| Soundbar (2023 Models) | HW-A445 2.1ch Sound bar with Dolby & DTS Audio (HW-A445) | |
| Ultraslim 3.1.2ch. Wireless Dolby ATMOS Soundbar + Bezel w/ Q-Symphony (HW-S80CB) | ||
| 5.1ch. Wireless Dolby ATMOS Soundbar w/ Q-Symphony (HW-S68CB) | ||
| Sound Tower 210W Bi-directional High-Power Audio w/ Built-in Battery (MX-ST5CB) | ||
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