If you own a ThinkPad X1 Carbon 5th Gen laptop then you better keep reading. Lenovo is cooperating with the U.S. Consumer Product Safety Commision and issuing a recall for some of these laptops. Lenovo says a limited number of ThinkPad X1 Carbon 5th Gen laptops may have an unfastened internal screw. This screw could potentially damage the battery in the laptop and is a potential fire hazard. Lenovo says any X1 Carbon’s manufactured after November 1, 2017, are not affected.
To confirm if your ThinkPad X1 Carbon 5th Generation laptop (Machine Types: 20HQ, 20HR, 20K3, 20K4) is affected, follow the instructions below in the “Determine if my laptop is being recalled” section.
Lenovo is offering a free service inspection program for all affected ThinkPad X1 Carbon 5th Generation laptops. If your laptop is confirmed to be affected, follow the instructions below in the “My laptop is affected” section.
Should you have any further questions, U.S. and Canada residents may contact Lenovo Services at 1 800-426-7378 or an authorized Warranty Services Provider. International contact information for recall support is available at https://support.lenovo.com/supportphonelist. When you contact a technical support representative, please advise them you are calling in reference to the ThinkPad X1 Carbon 5th Generation laptop recall.
Lenovo values you as a customer and regrets any inconvenience this recall may cause.
The X1 Carbon 5th Gen is an excellent machine, we gave it high marks back in July 2017. It’s also a very expensive little machine and it’s great to see Lenovo taking care of this issue. While it may seem small, anything having to do with the battery is probably very worth taking care of.